Support

CompleteIT Support Plan - Introduction

Offering Support Services and maintenance plans are our specialty. We can custom tailor a support plan that fits in well with your budget, and provide total piece of mind that ALL IT issues are taken care of. We call this our COMPLETEIT Support Package.
Our CompleteIT support plans offer a range of services at a discounted rate, based on the size of your network. A technician will visit your offices on a regular basis (usually weekly or fortnightly) to perform regular maintenance tasks such as updating security patches, checking server logs and other routine tasks. During this visit, any minor issues that have cropped up will be resolved. This regular visit allows minor problems to be dealt with efficiently and cost effectively. Also included in the CompleteIT Support plan is a regular strategic IT review, where one of our account managers will meet with your management team to discuss your current and future strategic IT direction and requirements. We will also report on the status of your IT environment, and help you to plan for your future needs.

Working With You

By signing up for a CompleteIT Support Plan, we can take responsibility for ALL your IT requirements. Any faults in the network can be resolved. We can also include services such as adding or moving users, changing passwords, or setting up equipment. Determining what is included and what isn't is completely up to you - let us know what you would like us to include in CompleteIT Support, and we will tailor a package to your requirements.

Obviously it is in our best interest to make sure there are as few faults as possible, which of course results in a reliable and stable network environment for your staff.

Support Overview

The CompleteIT Support plan will provide you with;
- unlimited Technical Support for all items listed in the CompleteIT Support Agreement
- quarterly fee based on the amount of support hours purchased
- significant discounts on all our service fees and products supplied
- access to 24x7 Emergency Support
- a regular maintenance and IT management schedule
- a single point of contact within CTech to work on your network
- the ability to check your work order history and work order status online.

In order for you to qualify for a CompleteIT Support plan, CTech will need to;
distribute a "network satisfaction" survey to your staff, and collect the results
perform an audit of your network, documenting its configuration into our database
set up remote access services allowing us to administer your network from our offices
Additionally, if your network is currently in a bit of a mess, we will need to first "stabilize" it - this means any Internet connection, Email systems and security / backup issues need to be examined or addressed before we can begin Gold Support.

Security / backup issues need to be examined or addressed before we can begin CompleteIT Support. There may be additional hardware, software and or services that may be required to enable your business/organization to implement CTech CompleteIT Support Package.

CONTACT US NOW FOR FURTHER INFORMATION, AND AN APPLICATION FORM